Customer Service Skills for Success 7Th Edition By Robert Lucas – Test Bank


  Format: Downloadable ZIP File

  Resource Type: Test bank

  Duration: Unlimited downloads

  Delivery: Instant Download

If you are looking to enhance your customer service skills, “Customer Service Skills for Success 7th Edition” by Robert Lucas is a must-have resource. This textbook, honored with the Textbook Excellence Award, delves into the world of customer service, offering valuable insights, practical strategies, and real-world examples to help you succeed in this crucial field.

  • ISBN-10 : 126009250X
  • ISBN-13 : 978-1260092509

Customer Service Skills for Success is a comprehensive guide that covers various aspects of customer service, from building relationships to retaining customers. The book is designed to engage readers with its interactive approach, including interviews, case studies, and activities to apply theoretical concepts to practical situations.

This textbook is suitable for students, professionals, and anyone aspiring to excel in the customer service industry. Whether you are new to customer service or looking to enhance your existing skills, this book offers valuable resources to help you succeed.

Author’s Background: Robert W. Lucas

Robert W. Lucas, the author of this book, is a renowned author and learning expert with over four decades of experience in training and consulting. With a focus on workplace performance improvement, Lucas has trained professionals from various industries and also served as an adjunct professor at Webster University.

Lucas’s expertise includes areas such as customer service, training program development, interpersonal communication, and diversity. He has authored numerous books and articles on these topics and is recognized for his contributions to the field of customer service and training.


1. Who is the target audience for “Customer Service Skills for Success 7th Edition?

This book is ideal for students, professionals, and individuals seeking to develop their customer service skills and knowledge.

2. Does the book include online access codes?

The textbook version does not include online access codes. These codes must be purchased separately if required by an instructor.

3. What sets this book apart from other customer service resources?

“Customer Service Skills for Success 7th Edition” stands out due to its real-world examples, practical activities, and insights from industry experts, making it an engaging and informative resource for readers.


Investing in “Customer Service Skills for Success 7th Edition” by Robert Lucas can be a transformative step in honing your customer service skills. With its comprehensive coverage, engaging content, and practical approach, this book equips you with the knowledge and strategies needed to excel in providing exceptional customer service.

Whether you are a student entering the workforce or a seasoned professional looking to enhance your skills, this textbook offers valuable resources to help you succeed in the dynamic field of customer service.

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